Employees’ Provident Fund Organization, India, Ministry of Labour &
Employment, Government of India has issued FREQUENTLY ASKED QUESTIONS ON EPF
ADVANCE TO FIGHT COVID-19 PANDEMIC Dated 26/04/2020.
FAQ’s
ON EPF ADVANCE TO FIGHT COVID-19 PANDEMIC
Q1: What is the
process for change in name on marriage of a woman member against UAN when
changes are made in Aadhaar?
Ans.
The name change process if the Aadhar data is changed is similar to other
change requests. Member has to apply online and employer will digitally approve
the request. The correction request can be submitted online or offline (joint
request) along with a copy of the marriage certificate or such other documents
which can prove that only the name of
the member has changed from before marriage. Documents like school
records containing Father's name and Date of birth or PAN taken
before marriage etc. are a useful to show that only name has changed after marriage.
Q2: The link ‘Know
your UAN’ is not available on unified portal. Is approaching
employer for this the only option?
Ans. Visit unified
member portal at https://unifiedportal-mem.epfindia.gov.in/memberinterface
·
Select
Member ID, Aadhaar or PAN
·
Enter details such as name, date of birth,
mobile number and e-mail id as per EPFO records
·
Click
on the “Get Authorization Pin” option
·
A
Pin will be sent to your mobile number registered with EPFO
·
Enter
the Pin and your UAN will be sent to the mobile number
Q.3: I have
already applied advance for illness in March 2020 which is pending. I want to apply for advance to fight COVID
pandemic now. What should I do?
Ans. During pendency
of any other advance, the application for COVID-19 claim is permitted.
Q.4: KYC updation
needs approval by Employer by using
his DSC. When
Establishment is closed and there is no Employer, who is to approve the same?
Ans.
The approval of KYC by employer is an online facility which can be operated
irrespective of the location. Please
request the employer to approve the KYC.
Q5: For filing
of claim a copy of cheque with name of member or copy of pass
book is to be uploaded. Member does not
have name on his cheque leaf and it is
now difficult to get it from Bank. Even going to bank and
getting an attested copy of bank statement
is not easy as Banks are far away. What is the other option that can be made available?
Ans.
As per prevailing instructions it is mandatory to upload a cheque leaf
containing the printed name of the
member, or the first page of the bank Passbook or bank statement containing the
name, account number and IFSC. This is required to ensure that the bank account number uploaded in the KYC is correct and erroneous
payments are avoided.
Q.6: I have worked
for two companies and working in third one now. How to get PF accumulations of
earlier companies transferred to present one
so that I can file claim for COVID advance?
Ans.
In case the name, date of birth and gender in all the accounts is same, the
member can apply online for transfer through his login. The present UAN should
be validated with Aadhar. In case of
difference once he gets the basic details corrected in other accounts, he can
apply online.
Q.7: You
claim to settle COVID advance claims
within 72 hours? It is over 4 days when
I applied. I have still not received the money in my bank account. Why?
Ans.
EPFO settles claims for availing advance to fight COVID-19 pandemic within 03
working days. After processing of the claims, cheque is sent to the bank for
crediting amount to bank account of the claimant. Bank usually take additional
one to three working days to credit advance in your bank account.
Q.8: I live in city A and work in City B. However, Head Office of my
company is in city
C. Which EPF office has to be contacted for any
matter?
Ans.
You should approach EPF office where your establishment is registered. To
find concerned EPF office where your
establishment is registered visit https://unifiedportal- e pfo.epfindia.gov.in/publicPortal/no-auth/misReport/home/loadEstSearchHome
·
Fill
in establishment PF code or name
·
Enter
captcha and click on search
·
Establishment
details will appear in tabular format.
·
Confirm the establishment Id, Name and Address and in column four EPF office
name is
provided.
Q.9: I need to
contact the EPF office through email or phone. Please provide
me contact details of EPF office.
Ans. Please visit www.epfindia.gov.in/site_en/Contact_usphp
Click on the Zonal office under which EPF Regional/District office
falls>> Click on concerned Regional/District office to get their contact details.
Q.10: I have applied for COVID epidemic advance. How to check status
of my claim?
Ans. Visit https://passbook.epfindia.gov.in/MemberPassBook/Login
Click online services>> track claim status.
Q.11: I work in a company in Jammu which was covered
under J&K PF Act. Since last year this company is covered under Employees
Provident Fund Act, 1952. Can I file
claim for fighting COVID pandemic?
Ans. Yes member can
apply for advance from the contributions received by EPFO.
Q.12: Why your toll-free number is not accessible?
Ans.
Services will be resumed shortly.
Pending resumption of services, you may contact us on our Facebook and twitter handle
“socialepfo”. You can raise your grievances at epfigms.gov.in.
Q.13: I have a
balance of Rs 100000 in my PF account and applied for Rs
75000 advance for COVID. At the
rate of 75%, I should get Rs. 75000. Why a much lesser amount has been credited
to my account?
Ans.
The 75% of the amount standing to your credit is maximum permissible limit
and the
same is applicable if it is lesser than basic wages and dearness allowances for three
months. If 75% of the balance is more than three months wages,
advance equal to three months
wages (Basic+DA) is sanctioned as per the rules. If your monthly wage is
Rs.20000, the entitled advance amount is
Rs 60000 only. If the monthly wages are Rs 30000, the amount of advance will be
restricted to Rs.75000.
Q.14: I am not able to file COVID claim. Please help me.
The process is also
noted below:
a.
Login to Member Interface of Unified Portal
(https://unifiedportalmem.epfindia.gov.in/memberinterface)
Login to Member Interface of Unified Portal
(https://unifiedportalmem.epfindia.gov.in/memberinterface)
b.
Go to Online Services>>Claim (Form-31,19,10C & 10D)
c.
Enter your Bank
Account and verify
d.
Click on “Proceed for Online Claim”
e.
Select PF Advance (Form 31) from the drop down
f.
Select purpose as “Outbreak of pandemic (COVID-19)” from
the drop down
g.
Enter amount required
and Upload scanned copy of cheque and enter your address
h.
Click on “Get Aadhaar OTP”
i.
Enter the OTP received on Aadhaar linked mobile.
j.
Claim is submitted
Q.15: I have
balance available in my account. How many times I can get
advance to fight COVID?
Ans. The advance to
fight COVID-19 pandemic is available once only.
Q.16: What is the last date for applying COVID advance?
Ans.
The facility for availing advance to fight COVID-19 pandemic will be available
till the pandemic prevails.
Q.17: I have two
different UANs. The first UAN is linked with one PF member ID and the second
UAN is linked with 2 different member IDs.
Can I avail COVID
advance benefits? How to get
maximum benefit in this case.
Ans.
Yes. In order to get maximum benefits, you are requested to transfer all the
previous services (linked with multiple member IDs) to the latest member ID.
This can be done by filing a transfer
claim. Once the service is successfully transferred your entire PF corpus will
reflect against the latest member ID. Subsequently you can file COVID advance
claim to reap maximum benefit.
Q.18: My COVID
claim has been rejected due to member details mismatch. How can I rectify this
issue?
Ans.
You can update your member details by logging into member e-sewa portal
available at https://unifiedportal-mem.epfindia.gov.in/memberinterface/. Once
the details are updated you can file the claim once again.
Q.19: How can I file COVID claim through UMANG app?
Ans:
Step
1: Open Umang app Step 2: Select EPFO
Step 3: Select
“Request for Advance (COVID-19)”
Step
4: Enter your UAN details and click on 'Get OTP' to get one-time password. Use
this OTP to login in your account.
Step
5: Enter the OTP and click on login. Once you are logged in you are required to
enter the last four digits of your
bank account and select the member ID from the drop-down menu. Click on
“Proceed for claim”
Step 6: Enter your address. Click on 'Next'.
Step
7: Upload the cheque image with your account number and name printed on it.
Once all the details are entered, your claim will be successfully filed.
Q.20: I have left
the service but not yet availed the final PF withdrawal benefits. Can I
still avail the COVID advance?
Ans.
Yes. COVID advance can be filed by any PF subscriber. Since you have not
withdrawn your PF funds you are still a PF member.
Disclaimer:
IN NO
EVENT THE AUTHOR SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR
INCIDENTAL DAMAGE RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE
USE OF THIS INFORMATION.
THIS
HAS BEEN SHARED FOR KNOWLEDGE PURPOSES ONLY.
About Author:
CS Lalit Rajput
Email id lalitrajput537@gmail.com / +91 8802581290
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