SEBI circular on Investor Grievance
Redressal Mechanism
In order to protect the
interests of investors in securities and to promote the development of, and to
regulate the securities market, Securities
and Exchange Board of India (SEBI) vide Circular No. SEBI/HO/MIRSD/DOS3/P/CIR/2022/78
dated 03rd June, 2022 has issued notification related to “Investor Redressal Grievance Mechanism” in
exercise of the powers conferred under Section 11 (1) of the Securities and Exchange
Board of India Act, 1992 read with Section 10 of the Securities Contract
(Regulation) Act, 1956.
Main aim to introduce this
circular is to further strengthen the Investor Grievance Redressal Mechanism.
Applicability:
·
Applicable with effect from
July 01, 2022.
·
SEBI has amended Circular
No. SEBI/HO/MIRSD/DOC/CIR/P/2020/226 dated November 6, 2020.
Key Highlights:
1.
SEBI has introduced a new
framework for investor grievance redressal mechanism as part of its effort to
strengthen the process.
2.
For any dispute between the
member and the client relating to or arising out of the transactions in Stock
Exchange, which is of civil nature, the complainant/ member shall first refer
the complaint to the IGRC and/ or to arbitration mechanism provided by the
Stock Exchange before resorting to other remedies available under any other
law.
3.
It is clarified that the
sole arbitrator or the panel of arbitrators, as the case may be, appointed
under the Stock Exchange arbitration mechanism may consider any claim relating
to any dispute between a stock broker and client arising out of the
transactions in stock exchange, as per law, and shall always be deemed to have
the competence to rule on its jurisdiction.
4.
A complainant/member, who is
not satisfied with the recommendation of the IGRC shall avail the arbitration
mechanism of the Stock Exchange for settlement of complaints within three
months from the date of IGRC recommendation”.
5.
The time period of three
months mentioned in the previous sub-clause for filing arbitration shall be
applicable only for the cases where the IGRC recommendation is being
challenged.
6.
For any arbitration
application received without going through IGRC mechanism, the above time
period of three months shall not apply, and for such cases the limitation
period for filing arbitration shall be governed by the law of limitation, i.e.,
The Limitation Act, 1963.”
7.
Stock Exchanges and
Depositories are advised to:
a)
Make necessary amendments to
the relevant bye-laws, rules and regulations, operational instructions, as the
case may be, for the implementation of the above circular; and
b)
bring the provisions of this
circular to the notice of their constituents and also disseminate the same on
the website.
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